FAQ
Collapsible content
Orders & Payments
• How to order: Add items → Checkout → Enter details → Pay (Credit Card/PayPal)
• Payment issues: Verify card info or contact bank. Email:
service@geekera.com if unresolved
• Processing time: Typically 24 hours (business days)
Shipping Policy
• US orders: Free shipping
• International: Calculated at checkout (10-20 business days + customs)
• Tracking: Sent via email after shipment
Returns & Exchanges
• 30-day return window for unused items in original packaging
• Free returns for defective/wrong items (provide photos/video)
• Customer pays return shipping for non-defective items
• Exclusions: Customized/Final Sale items, intimate apparel
Product Issues & Support
• Damaged/wrong items: Contact within 24 hours with evidence
• Customer service:
- Email:
service@geekera.com (24h response) - Phone: [Your number] (Mon-Fri 9AM-5PM PST)
International Orders
• Customers responsible for all customs/duties
• Address changes after shipment not guaranteed
• Return shipping costs borne by international customers