Replacement & Refund Policy

1. General Policy

Due to COVID-19, processing times may be delayed. We accept replacement requests and refunds for eligible items within 30 days of delivery. To qualify, items must be:

  • Unused, in original packaging with tags attached.

  • Accompanied by proof of purchase (order number).

  • Not marked as "final sale" or discounted over 50%.

2. Replacement Process

Eligible Issues:

  • Defective/damaged items (verified via unboxing video within 24 hours of delivery).

  • Incorrect item shipped.

Steps:

  1. Contact service@geekera.com with:

    • Order number.

    • Photos/video of the issue.

  2. We’ll provide a prepaid return label (U.S. only) or instruct you to ship to:
    [Your Return Address]

  3. Once received, we’ll ship a replacement within 5 business days.

Non-Replaceable Items:

  • Custom/personalized products.

  • Opened hygiene-related items (e.g., cosmetics).

3. Refund Process

Approved Refunds:

  • Refunds are issued to the original payment method within 7–10 business days after we receive the return.

  • Shipping fees are non-refundable unless the return is due to our error.

Exceptions:

  • Final sale items (clearly marked at purchase).

  • Products damaged by customer misuse.

4. Return Shipping

  • U.S. Customers: Free returns for defective/wrong items. For other returns, customer pays shipping.

  • International Customers: Return shipping costs are the customer’s responsibility.

  • Note: We recommend using tracked shipping. Geekera isn’t liable for lost return packages.

5. Special Cases

  • Lost/Delayed Shipments: Contact us if your package hasn’t arrived within 20 business days. We’ll investigate with the carrier.

  • Customs Fees: Customers are responsible for duties/taxes on international returns.

6. Contact Us

For questions or to initiate a return:
Email: service@geekera.com

Key Alignment with Your Shipping Policy:

  • COVID-19 Delays: Mirroring your shipping policy’s transparency.

  • Carrier Rules: References FedEx/UPS/DHL return logistics.

  • International Clarity: Matches your tax/customs disclaimer.

  • Inspection Requirement: Reinforces unboxing video proof (like your shipping policy).

Let me know if you'd like adjustments (e.g., shorter refund windows, store credit options)!