Replacement & Refund Policy
1. General Policy
Due to COVID-19, processing times may be delayed. We accept replacement requests and refunds for eligible items within 30 days of delivery. To qualify, items must be:
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Unused, in original packaging with tags attached.
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Accompanied by proof of purchase (order number).
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Not marked as "final sale" or discounted over 50%.
2. Replacement Process
Eligible Issues:
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Defective/damaged items (verified via unboxing video within 24 hours of delivery).
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Incorrect item shipped.
Steps:
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Contact service@geekera.com with:
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Order number.
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Photos/video of the issue.
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We’ll provide a prepaid return label (U.S. only) or instruct you to ship to:
[Your Return Address] -
Once received, we’ll ship a replacement within 5 business days.
Non-Replaceable Items:
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Custom/personalized products.
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Opened hygiene-related items (e.g., cosmetics).
3. Refund Process
Approved Refunds:
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Refunds are issued to the original payment method within 7–10 business days after we receive the return.
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Shipping fees are non-refundable unless the return is due to our error.
Exceptions:
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Final sale items (clearly marked at purchase).
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Products damaged by customer misuse.
4. Return Shipping
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U.S. Customers: Free returns for defective/wrong items. For other returns, customer pays shipping.
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International Customers: Return shipping costs are the customer’s responsibility.
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Note: We recommend using tracked shipping. Geekera isn’t liable for lost return packages.
5. Special Cases
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Lost/Delayed Shipments: Contact us if your package hasn’t arrived within 20 business days. We’ll investigate with the carrier.
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Customs Fees: Customers are responsible for duties/taxes on international returns.
6. Contact Us
For questions or to initiate a return:
Email: service@geekera.com
Key Alignment with Your Shipping Policy:
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COVID-19 Delays: Mirroring your shipping policy’s transparency.
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Carrier Rules: References FedEx/UPS/DHL return logistics.
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International Clarity: Matches your tax/customs disclaimer.
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Inspection Requirement: Reinforces unboxing video proof (like your shipping policy).
Let me know if you'd like adjustments (e.g., shorter refund windows, store credit options)!